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Our Privacy Policy

Your Privacy Is Important To Us

 

At Autonomy we take your privacy very seriously and are committed to protecting the privacy and security of our customers. We fully appreciate and respect the importance of data protection and security on the Internet.

 

This Privacy Policy (the “Policy”) outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

 

- What information we collect when you use the Autonomy website “www.autonomystores.com” (the “Site”), when you communicate with us, or when you visit one of our stores

- Wow we use your information

- How we share your information

- How long we keep your information and how it is stored

- Our approach to sensitive personal information

- What options you have to control your information

- The rights you may have in relation to your personal information

- How we communicate changes to this Policy

 

Please contact our Customer Services team on customerservices@autonomystores.co.uk if you would like to discuss this with us or have any questions, comments or suggestions relating to this Policy.

 

About Us

 

This Site is run by Brandmead Limited trading as Autonomy Stores (herein “Autonomy Stores ”). For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) (as amended or superseded) Autonomy Stores is the “controller” of the personal information collected through the Site, by phone or in any Autonomy Stores store.

 

Our online sales are made by our trading partner “Pavers” and you will automatically be directed to their website at “www.pavers.co.uk” to make purchases.  Once you leave our Site and are on the Pavers website we are no longer the “controller” of the personal information collected and the Pavers Privacy Policy will be in effect.

 

How do we collect information from you?

 

1. Information we collect when you visit our Site

 

We will collect personal information that you provide to us when you:

- Fill in forms on our Site, for example to leave feedback, enter a competition or respond to a survey;

- Subscribe to our mailing list.

 

We will also collect certain information automatically when you visit our Site, in particular:

- When you access our site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies is set out in our Cookie Policy. http://www.autonomystores.com/cookies-privacy/sitemaker-cookies.html

we record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.)

- We record information about the type of device you have used to visit our Site, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available.

 

2. Information we collect in our stores

 

We will collect personal information that you provide to us in our stores when you:

·subscribe to our mailing list or our loyalty card scheme;

·enter a competition or respond to a survey.

 

3. Information we collect when you contact us

 

We will collect personal information about you when you contact us by telephone, email, or via social media.

 

4. Information we collect if you apply for a job with us

 

You may be able to apply for a job with us through our Site, in-store or through third party websites such as LinkedIn. The personal information we collect about you may include your name, contact details, employment history, and any information set out in your CV.

 

How we use your information

 

We will use your information in the following ways:

 

1. For the performance of a contract between you and us:

 

- To provide you with an account on our Site, if you choose to sign up for one;

- To fulfil any order that you place with us or any of our third party sales or marketing affiliates;

- To collect payment from you;

- To protect and defend our legal rights and interests.

 

2. Where we have a legitimate interest in using your personal information:

 

- To administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in  interactive features when you choose ;

- To analyse any feedback that you provide on our services, and to improve our services;

- To administer competitions that you have entered;

- To review and assess any job application that you submit to us.

 

3. If you have consented to receive marketing information from us, we may use your information in the following ways:

 

- We will process details of your previous transactions and contact you by email with information about goods and services similar to merchandise you have purchased (however we never store your payment details);

- If you have consented to us doing so, we may send you tailored offers or other information we believe will be of interest;

You have the option to unsubscribe from our e-mails through a link at the bottom of every email we send to you.

 

(If you want to change the details that you have registered online with us, or would like to amend your subscription preferences or unsubscribe altogether, please contact our Customer Service team)

 

How we share your information

 

- We share your information with our core service providers and third party platforms as required for our business to function; for example, to Clipper Logistics Group Ltd. who pick, package and process orders on our behalf, DPD who assist us with fulfilling deliveries, the third parties we engage to provide IT systems support and Mail Chimp who send newsletters on our behalf.  

 

- If you choose to provide feedback on your transaction, we may share your information with third party feedback sites who will capture your feedback on transactions which we use to enhance our customer service.

 

- Your information may be processed by a third party in order to maintain the functionality of our website and database.

- In the event that you add items to your basket but do not complete a transaction, our abandon basket partner may send you an e-mail to remind you that there are items in your basket.

 

- Whilst you are a member of our mailing list we may share your information with trusted non-core service providers, such as marketing partners we have carefully selected to deliver incentives to participate in offers, polls, surveys, analysis or research, all of which assist us in enhancing our services. They are not permitted to use your information after you unsubscribe.

 

- We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your email but still enables linking between your social media presence and our website. Your personal information may be transmitted to countries outside of the EEA, including the United States. If you would like more information about how your personal information may be transmitted, please contact customerservices@autonomystores.co.uk if you would like to make a request.

Changes to this Privacy Policy.

 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the website or sending you an email with the update.

Please check this Privacy Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

 

Contact Us

 

If you have any questions about the Privacy Policy and practices of this site you can contact us at customerservices@autonomystores.co.uk